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Job Description
The Mountain Sports School Supervisor will help oversee all MSS business operations and assist the
MSS Directors in their responsibilities, including, but not limited to: execution & enforcement of the MSS
Operations Manual, Guest Service, Instructor Maintenance (recruiting, communication, logistics, payroll),
Staff Training, Product Line Management, Facilities Management, and be a Liaison to other Snow King
Departments & 3rd parties.
Essential Duties and Responsibilities:
● Take charge of class formation, aligning students' abilities and skill levels while balancing class
sizes to enhance the guest experience and operational efficiency. This involves maintaining an
awareness of class sizes in relation to daily class ratio goals.
● Offer immediate support on the hill when classes are in session, addressing issues such as group
divisions and monitoring instructor conduct. Serve as a mentor and information source for
instructors, providing guidance and direction.
● Maintain effective communication with the sales desk to ascertain staff and product availability
and to assign instructors accordingly.
● Participate in the instructor scheduling process and facilitate any necessary scheduling
adjustments.
● Supervise the setup and teardown of lesson meeting areas.
● Check in Private Lessons and Local Seasonal Programs
● Create and deliver a weekly training clinic for the instructors.
● Managing a team of trainers–both internal and external (e.g. PSIA/AASI) and leading the
development of staff/instructor training frameworks, goals, content and curriculum
● Help instructors work towards any PSIA or AASI Certifications
● May be called upon to teach skiers or snowboarders of varying skill levels, always prioritizing
guest safety.
● Help manage all aspects of instructor maintenance such as coordination of instructors schedules,
amending schedules for requested days off and equipping with uniforms/name tags, evaluating
their performance/performance reviews, and giving feedback and rewarding/disciplining as
appropriate.
● Supervise Multi-Week lesson program to include registration, guest and staff communication,
coordination with school programs, coordinating bus/transportation
Minimum Qualifications:
● 21 years of age or older
● Bachelor Degree preferred
● PSIA/AASI Level 2; Higher levels are valued but not required
● Ability to competently ski or snowboard all terrain at Snow King Mountain
● Successful completion of a background check
● Must be available to work holidays and weekends
● Must be fluent in all aspects of the English language (spoken and written)
● Fluency in the Spanish language is valued but not required
● Must have excellent guest service and communication skills
● Must work well in a team
● Must be able to work in inclement weather in a high alpine environment
● Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide
directions
● Firm knowledge of word processing, spreadsheet and browser applications
Employee Benefits:
● Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
● Food and Beverage discounts, Retail/Rental discounts, free equipment rentals
● Reciprocal ski benefits and over 40 resorts across the US
● Online Pro Deals
● Discounted tickets for family and friends
