Description:
Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service.
Job Description
The Ticketing Supervisor will oversee key aspects of ticketing and sales operations, including, but not limited to: sales, office procedures, customer service, staff scheduling, employee training on point of sale systems, fulfillment of transactions, assistance in product development, assistance to the ticketing supervisors/agents, overseeing the Central Reservations program and coordination with group reservations.
Essential Duties and Responsibilities:
- Oversee all aspects of ticketing offices and customer sales to include daily interface with customers, sales staff and phone/email/online sails
- Customer service duties to include answering phones, returning phone messages, telephone systems management, general email correspondence and Flybook inquiry correspondence
- Supervise the scheduling of ticketing staff
- Supervise the employee training on sales and point of sale systems standard operating procedures as directed by ticketing manager
- Supervise fulfillment transactions to include accurate and timely accounting of billing within the point of sale systems to be invoiced by the HR and Accounting department
- Assist in product development based on the market; identify trends and improve opportunities to create new products that increase revenue
- Work with ticketing supervisors/agents to oversee all aspects of ski school sales office offices and customer sales
- Assist ticketing Manager in handling guest complaints and facilitate conflict resolution
- Supervise the Central Reservations program and reconciliation of reservations as services are provided
Minimum Qualifications:
- 18 years of age or older
- Bachelor Degree preferred
- Ability to competently ski or snowboard green, blue & black terrain at Snow King Mountain prefered
- Successful completion of a background check
- Must be available to work holidays and weekends
- Must be fluent in all aspects of the English language (spoken and written)
- Fluency in the Spanish language is highly valued but not required
- Must have excellent guest service and communication skills
- Must work well in a team
- Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
- Firm knowledge of word processing, spreadsheet and browser applications