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If you are looking for a fun summer job that comes with a ton of employee perks, apply today! We are looking for people with a love of the outdoors, a desire to learn, and a commitment to excellent service. Click the title link to learn more about each position. If you have any questions, please contact our hiring staff at hr@snowkingmountain.com

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Mountain Sports School Sales Manager

Things to do in Jackson Hole

Job Type: Seasonal, with the possibility of becoming dual-seasonal if desired

Schedule: Full time preferable, part time considered; Hours of MSS Operation are 9:30am-6:30pm Monday – Saturday and 9am-4pm on Sundays; generally the shift will start about 30 minutes before opening and end around mid-afternoon (4pm ish)

 

Description

Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service. 

 

Job Description

The Mountain Sports School Sales Manager will oversee key aspects of MSS business operations, including, but not limited to: sales, office procedures, customer service, staff scheduling, employee training on point of sale systems, fulfillment of transactions, assistance in product development, assistance to the ticketing supervisors/agents, overseeing the Central Reservations program and coordination with group reservations.

 

Essential Duties and Responsibilities:

 

  • Oversee all aspects of sales/ticketing office(s) and customer service to include daily interface with customers, sales staff and MSS Instructors
  • Oversee customer service duties to include answering phones, returning phone messages, telephone systems management, general email correspondence of the school@snowkingmountain.com email and MtnOS inquiry correspondence
  • Oversee the scheduling of MSS Sales staff
  • Oversee the employee training on sales and point of sale systems’ standard operating procedures as directed by the MSS Director
  • Oversee fulfillment transactions to include accurate and timely accounting of billing within the point of sale systems, to be invoiced by by the Accounting department
  • Coordinate sales and accounting with both group and ‘unique’ reservations – Coombs, Local Schools, Ski Clubs, Central Reservations etc.
  • Work with (non-MSS) ticketing supervisors/agents to bridge a connection between Snow King’s (2) different Sales departments
  • Assist MSS Director / Manager in weekly payroll approval and auditing
  • Assist MSS Director / Manager in product development based on the market; identify trends and improve opportunities to create new products that increase revenue
  • Assist MSS Director / Manager in handling guest complaints and facilitate conflict resolution 

 

 Minimum Qualifications:

  • 21 years of age or older
  • Sales management experience
  • Bachelor Degree preferred
  • General knowledge of the ski industry highly preferred
  • Successful completion of a background check
  • Must be available to work holidays and weekends
  • Must be fluent in all aspects of the English language (spoken and written) 
  • Fluency in the Spanish language is highly valued but not required
  • Must have excellent guest service and communication skills
  • Must work well in a team
  • Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
  • Firm knowledge of word processing, spreadsheet and browser applications

 

Employee Benefits:

  • Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
  • Food and Beverage discounts, Retail/Rental discounts, free equipment rentals
  • Reciprocal ski benefits and over 40 resorts across the US
  • Online Pro Deals
  • Discounted tickets for family and friends