If you are looking for a fun summer job that comes with a ton of employee perks, apply today! We are looking for people with a love of the outdoors, a desire to learn, and a commitment to excellent service. Click the title link to learn more about each position. If you have any questions, please contact our hiring staff at hr@snowkingmountain.com

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Guest Services / Ticketing Supervisor

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Job Description

The Guest Services / Ticketing Supervisor will oversee critical aspects of employee engagement, training, ticketing, and sales operations scheduling. This person will be the main point of contact for all staff in the Ticketing/Guest Services department. 

 

Essential Duties and Responsibilities:

  • Oversee employee schedules, ensuring that each ticketing location is staffed daily.
  • Ensuring that the Guest Services office is always staffed during operating hours.
  • Responsible for daily cash handling and ensuring that each register has the appropriate cash to start the day.
  • Approve employee time sheets weekly to ensure accuracy and that each employee is paid appropriately for time worked. 
  • Oversees end-of-day cash drops and ensures that the appropriate amount is left in the till for the next day. 
  • Supervise the employee training on sales and point of sale systems standard operating procedures as directed by the ticketing manager
  • Customer service duties include answering phones, returning phone messages, and general email correspondence.
  • Supervise fulfillment transactions to include accurate and timely billing accounting within the point-of-sale systems to be invoiced by the HR and Accounting department.
  • Work with ticketing agents to oversee all aspects of the ski school sales office and customer sales.
  • Assist ticketing in handling guest complaints and facilitating conflict resolution. 

 Minimum Qualifications:

  • 18 years of age or older
  • Bachelor’s Degree preferred
  • Ability to competently ski or snowboard green, blue & black terrain at Snow King Mountain, preferred
  • Successful completion of a background check
  • Must be available to work holidays and weekends
  • Must be fluent in all aspects of the English language (spoken and written) 
  • Fluency in the Spanish language is highly valued but not required
  • Must have excellent guest service and communication skills
  • Must work well in a team
  • Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
  • Firm knowledge of word processing, spreadsheet, and browser applications